Whether it is Voice of the Employee, Customer, or other stakeholder we have been interviewing, surveying, emailing, texting, and observing people for over 20 years to uncover why people do what they do. Everything from doing intercepts at conventions to interpreting the data from enormous global tracking studies and databases.
We focus on the human element of the conversation and get to the underlying story; not what is just floating on the surface. We are experienced in the art and science of survey research, behavioral data mining, and using operational data to connect the “what” with the “why” to your specific business problem. We have found there are as many ways of finding out as their is of knowing.
If you need to figure what out what your employees or customers thinking, feeling, and doing… and why…we are inherently curious. We will find out.