REDESIGNING EXPERIENCES TO DRIVE YOUR GROWTH
CuriosityCX sits at the intersection of customer experience, behavioral science, and business strategy
Fact-based behavioral science insights and design consultancy
For over 20 years our team has been deeply involved in observing and understanding human emotions, attitudes, and behaviors to help businesses create a better customer experience. We move fast to not just uncover real problems, but also deliver real solutions.
We help businesses find the right problem to solve and then create human centered innovative solutions
We know you have to move fast to get results and so we have developed a proven method to maximize time to value for your CX efforts. This approach creates an iterative test-and-learn environment that has its roots in design thinking
From survey design to complete CX architecture creation, CuriosityCX can fit you with the ideal solution for your organization’s needs. It is important you get the capability you need…perhaps with some room to grow.
CX Advisory Services
Give us a ring. We can very quickly and efficiently conduct a market scan of the available and gated research portals. We’re also adept at finding experts in the field, interviewing them, and bringing their years of experience into the solution.
Finding the solutions for your business
We focus on the human element to get the underlying story; not what is just floating on the surface. We use the art and science of psychology and data science to connect the “what” with the “why” to your specific business problem. Once known, we work with you to develop and test innovative solutions
Helping businesses create better customer experiences (CX)
How to actually set up an initiative from the ground up
While much has been written about the importance of customer experience, there has been little practical advice about how you actually set up an initiative from the ground up. “The Customer Experience Field Guide” is a step-by-step practical guide to set up a CX initiative from scratch or to overhaul an underperforming program. “The Guide” walks you through setting up provisional governance, creating personae, conducting journey mapping, developing and implementing metrics, and setting up a complete system to drive meaningful and enduring organization change. Whether you have been involved in CX for decades or you are brand new to the discipline, this book will provide practical, real world advice and specific guidance on how to get your CX initiative up and running quickly, maximizing your organization’s time to value.
To deliver the real answers that result in meaningful organizational change
Our team has been deeply involved in observing and understanding human emotions, attitudes, and behaviors to help businesses create better customer experiences. Using qualitative and quantitative approaches we deliver meaningful organizational changes.
Let us find the solutions for your business.