How do we keep technology helpful rather than burdensome? Having been involved in the design, testing, and development of software over the years I have found some good rules of thumb in design. Some of these you might be familiar with, some you might not, but here we go.
Come explore the latest trends and in the (semi) post COVID world of new mobility. We answer questions such as: How has the virus affected how we travel. Is it a permanent change? What is the role of Electric Vehicles (EVs) in the world of new mobility? Also a special analysis on EVs in Norway where sales penetration is over 75%. What can we learn?
It might have been that moment of silence on the water or on a tranquil desert mountain peak where you could hear your watch tick-tick-tick. It may have been the crackling of an outdoor fire enjoyed with friends or the sound of the surf hitting the shore. Maybe it was braving the rapids or being out in the crisp chill of autumn amongst rustling leaves and the faint smell of burning leaves. Perhaps it was seeing a shooting star for the first time.
One of my favorite management gurus, Peter Drucker, was reputedly fond of saying “only what gets measured, gets managed.” And managed the customer experience has been over the last 50 years, all too often focusing on metrics vs. true outcomes.