The first step in solving any problem is getting a good handle on what the problem really is in the first place. That’s harder than it sounds.
What gets in the way our ability to do this effectively is being blinded what is…versus what could be. Our own world view gets in the way.
The way around this? You must reframe the problem. Diversity of perspective is a powerful approach to not being blinded by your own perspective. Check out this great video by Edward O’Neill that illustrates this point.