It’s no secret that the majority of new product introductions fail. According to the Harvard Business Review less than 25% of consumer packaged goods and retail products fail to earn $7.5m in their first year.
You can start to turn the cultural ship a bit by democratizing the data. Push CX and operational data down to the lowest level and get the front line’s buy in. If it’s under everyone’s nose every day and they feel like they have some part in influencing it, it will help drive behavior.