Read more about the article Where CX Initiatives Start…and End
Photo of an endless road in the field

Where CX Initiatives Start…and End

It’s the New Year and with it there are many prognostications and predictions in the air. Likewise, there are many resolutions and promises that have been made. Whether it’s losing that extra 10 pounds (or more in my case) or finally getting after that [insert big life changing project here] after all those years, we get after it with a renewed sense of urgency.

Continue ReadingWhere CX Initiatives Start…and End
Read more about the article Blockchains, Burgers, and Blimps:   The Convergence of Transportation, Retailing, and Software
Closeup photo of a long curve foggy road

Blockchains, Burgers, and Blimps: The Convergence of Transportation, Retailing, and Software

It's a foggy spring morning as a delivery truck silently pulls away from what was once a ‘mega center” supermarket on its way to deliver groceries and goods. The truck was loaded almost entirely by highly efficient robotic pickers inside the repurposed space.

Continue ReadingBlockchains, Burgers, and Blimps: The Convergence of Transportation, Retailing, and Software