Read more about the article CX Learnings from the LA Marathon
Closeup outdoor photo of a man holding a marathon winning medal

CX Learnings from the LA Marathon

I run. Very. Very. Slowly. This past weekend I ran the LA Marathon with about 25,000 of my best friends from Dodger Stadium to the Pier in Santa Monica. It was grueling but fantastic. I even had the honor of being the second Arkansan finisher (there were only 7 others, two of whom were ex SoCal folks who came with me).

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Read more about the article Journey Mapping for Disruptive Innovation
Closeup photo of door crank white background

Journey Mapping for Disruptive Innovation

A blank stare. That’s what I got from my 8 year old daughter after I asked her to roll up the window in our car. Her lack of comprehension made sense from her perspective. She’s never had to manually “roll up” the window per se. It was never part of her reality of automotive window raising.

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Read more about the article Death Sticks and Starbucks
Starbucks staff waving his hand on the drive thru window

Death Sticks and Starbucks

Almost every Saturday morning my family rolls into the Starbucks drive thru on our way to the farmers’ market. It is a chaotic and noisy scene in the car. I am always astonished at the amount of noise 4- and 6-year-old children can make, especially if I forget to bring along something for them to do.

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