Exhausted and disappointed…and a bit baffled. That’s how I felt when I walked out of a trendy Indianapolis-area hotel last Sunday. I’d had maybe three hours of sleep and was facing a five hour drive home, which was plenty of time to reflect on my experience and how it could have gone better.
I was prepared for the worst. It was a short domestic flight in France so I thought I would gamble on EasyJet. I had some experience with “ultra low cost” airlines in the states so I assumed that EasyJet would be the same. I braced for the worse: an old rickety airplane, upcharge for every small amenity with sparse and sub-par customer service.