Read more about the article The Secret to Finding True Customer Insight
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The Secret to Finding True Customer Insight

He looked directly at me for a moment and then downward at his wrinkled hands collecting his thoughts as the sun was setting, casting long shadows across the kitchen table. His wife reached out and laid her hands protectively on his while Jonah looked me directly in the eye. They both had something to say. The retired couple were visibly upset but were doing their best to keep their composure.

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Read more about the article Applications in Cybernetic CX: Chatbots
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Applications in Cybernetic CX: Chatbots

If you missed our webinar on Cybernetic CX, here’s your chance to see it now. Kate Barker and Dave Fish of CuriosityCX discuss how you can apply Cybernetic CX principles and AtlasRTX’s Laura Smous walks us through how to make it happen with their AI powered chatbot technology.

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