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Closeup photo of flag poles of different countries

Verboten! Cross Cultural NPS Comparisons

I was prepared for the worst. It was a short domestic flight in France so I thought I would gamble on EasyJet. I had some experience with “ultra low cost” airlines in the states so I assumed that EasyJet would be the same. I braced for the worse: an old rickety airplane, upcharge for every small amenity with sparse and sub-par customer service.

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