With the pending acquisition of Qualtrics by SAP the stage is now set for what has been a long time in coming; the merger of CX, ERP, and CRM. While I’m no Nostradamus, I have been talking about this for some time…and frankly I’m surprised it took so long. For those of you who have no idea what I am talking about let me explain.

The befuddled elderly man was rightfully confused… everyone else in line had their shoes on as they proceeded through security. He looked around one more time as he unpacked his toiletries on the belt. Why was no else unpacking theirs?