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One Easy Way To Improve Your CX

It was 4:30am and my airline app just pinged on my nightstand. In the bleary soft glow, it notified me that my 7:09am flight was delayed and I was automatically reassigned to the 6:30pm flight that day. That’s right...6:30pm. Almost 12 hours later. It was quickly followed by a robo-dial to my mobile phone informing me of the same thing...which also woke up my wife.

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